Because you only get one chance to make a first impression!

Patient Communications is a collection of products and services created to enhance your overall practice communications. Our offering includes:

• Communication skill service assessment and coaching service
• Professional call handling service

Communication Skills Assessment and Coaching Service

The keys to a successful marketing program go well beyond generating new patient traffic. With the American Dental Company's Communications Skills Assessment and Coaching Service, practices are able to maximize the benefit of any external marketing program. In addition, the feedback and skills practices receive through their participation empower the practice to communicate at an optimal level with patients of record. It even permits your practice to more effectively handle unwelcome inquiries, such as sales calls, that can divert the practice and staff from achieving its goals.

Professional Call Handling Service

This service is designed to keep your patients happy and your appointment book full! The service includes:

• Making initial and follow-up calls as required to ensure patient commitment to their appointment.
• Confirmation calls 48 hours before the patient's appointment. Your office will be notified if the appointment needs to be rescheduled.
• Calling the patient 24 hours after their appointment to confirm their level of satisfaction, and to comfirm where they would like to have their Dental Care Kit sent.
• Mailing the Dental Care Kit to the patient with a thank you note, and your business card attached.
• Inbound call handling can be customized to achieve a number of patient communication objectives.